If you have purchased a package to download your pictures, please verify the expiration date of your package. If photos are added after the package expiration date, they will not be automatically released.
The watermark is there to protect your images and prevent unlicensed downloading of our files. Our customer service team is not authorized to release any image from a guest account without proof of purchase.
Please note that Annual or Seasonal packages are not automatically reactivated.
If you are experiencing issues downloading images that were purchased, contact a Customer Service Representative by selecting Contact Us. Select Download Issues as the optional subject and provide the necessary contact information on the form. Be sure to include a picture of your photo card’s barcode, purchase receipt and/or confirmation email. A representative will contact you shortly.
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