Once signed into your account, navigate to your Photo Album. You will see this download icon  under every thumbnail image. You will also find the download icon when enlarging the picture. Tap the icon to begin downloading the image. When clicking on the icon your device will notify you about the download process, it depends on your device settings where the images will get saved.  

If you would like to download multiple photos at once: Click the download button at the top of your account screen and then select Album, this will download the entire album into a zip file to your device. 

Within your Photo Album select the small thumbnail image of your photo. In the upper left corner of the image preview, you will see a button marked CREATE A PRODUCT. Press it, then select the product you wish to purchase with this image applied and click ADD TO CART. 

If you wish to purchase multiple products with different images you can repeat this process for each then navigate to your cart to complete the checkout process.  

Why are my pictures locked?

If you have purchased a package to download your pictures, please verify the expiration date of your package. If photos are added after the package expiration date, they will not be automatically released. 

The watermark is there to protect your images and prevent unlicensed downloading of our files. Our customer service team is not authorized to release any image from a guest account without proof of purchase. 

Please note that Annual or Seasonal packages are not automatically reactivated. 

If you are experiencing issues downloading images that were purchased, contact a Customer Service Representative by selecting Contact Us. Select Download Issues as the optional subject and provide the necessary contact information on the form. Be sure to include a picture of your photo card’s barcode, purchase receipt and/or confirmation email. A representative will contact you shortly.